Privacy Policy

This Privacy Policy for personal data (hereinafter referred to as the Privacy Policy) applies to all information that the site nellys-charm (hereinafter referred to as nellys-charm) located on the domain name (as well as its subdomains) can receive about the User while using the website (as well as its subdomains), its programs and its products.

1. Definition of terms

1.1 The following terms are used in this Privacy Policy:

1.1.1. “Site Administration” (hereinafter referred to as the Administration) – employees authorized to manage the nellys-charm site, organize and (or) process personal data, and also determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.

1.1.2. “Personal data” – any information relating directly or indirectly to a specific or identifiable individual (subject of personal data).

1.1.3. “Processing of personal data” – any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. “Confidentiality of personal data” –  is a mandatory requirement for the Operator or other person who has gained access to personal data to prevent their dissemination without the consent of the subject of personal data or other legal grounds.

1.1.5. “Site nellys-charm” –  is a collection of interconnected web pages located on the Internet at a unique address (URL):, as well as its subdomains.

1.1.6. “Subdomains” –  are pages or a collection of pages located on third-level domains belonging to the nellys-charm website, as well as other temporary pages, at the bottom of which is the contact information of the Administration

1.1.7. “User of the nellys-charm website” (hereinafter referred to as the User) –  is a person who has access to the nellys-charm website via the Internet and uses the information, materials and products of the nellys-charm website.

1.1.8. “Cookie” – is a small piece of data sent by a web server and stored on the user’s computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.

1.1.9. “IP-address” – is a unique network address of a node in a computer network through which the User gains access to the nellys-charm.

1.1.10. “Product” – an object (item of clothing, accessory, shoes, bed linen) presented for sale in the Online store.

1.1.11. “Internet shop” – is a collection of interconnected web pages located on the Internet at a unique address (URL):, as well as its subdomains.

2. General Provisions

2.1. The use of the nellys-charm website by the User means acceptance of this Privacy Policy and the terms of processing of the User’s personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the nellys-charm website.

2.3. This Privacy Policy applies to the nellys-charm website (as well as its subdomains). nellys-charm does not control and is not responsible for third-party sites to which the User can follow the links available on the nellys-charm website.

2.4. The administration does not verify the accuracy of the personal data provided by the User.

2.5. The buyer confirms his agreement that:

  • registration data (including personal data) provided by him voluntarily;

  • registration data (including personal data) is transmitted in electronic form through open communication channels of the “Internet”;

  • The consent given by the Buyer to the processing of his registration data (including personal data) is indefinite and can be revoked by the Buyer or his legal representative by submitting a written application sent to nellys-charm.

3. Subject of the Privacy Policy

3.1. This Privacy Policy establishes the obligations of the Administration for non-disclosure, except as described in this Policy, and ensuring the protection of the confidentiality of personal data that the User provides at the request of the Administration when registering on the nellys-charm website, when subscribing to an e-mail newsletter or when placing an order , or with the contact form of feedback.

3.2. The personal data allowed for processing under this Privacy Policy is provided by the User by filling out forms on the nellys-charm website and includes the following information: 3.2.1. the User’s last name, first name, 3.2.2. the User’s contact phone number; 3.2.3. the User’s e-mail address 3.2.4. the User’s place of residence (if necessary) 3.2.5. the delivery address of the Goods (if necessary)

3.3. nellys-charm protects Data that is automatically transmitted when visiting pages: – IP address; – information from cookies; – information about the browser – access time; – referrer (address of the previous page).

3.3.1. Disabling Cookies may result in the inability to access parts of the site that require authorization.

3.3.2. nellys-charm collects statistics about the IP addresses of its visitors. This information is used for the purpose of preventing, detecting and solving technical problems, as well as for the cases described in this Policy.

3.4. Any other personal information not specified above (visit history, browsers used, operating systems, etc.) is subject to secure storage and non-proliferation, except as provided in cl. 5.2. and 5.3., as well as the cases described in this Policy.

4. Purpose of collecting personal user information

4.1. The User’s personal data may be used by the Administration for the following purposes: 4.1.1. Identification of the User registered on the nellys-charm website for further authorization, ordering and other actions. 4.1.2. Providing the User with access to personalized data of the nellys-charm website. 4.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the nellys-charm website, the provision of services and the processing of requests and applications from the User. 4.1.4. Determining the location of the User to ensure security, prevent fraud. 4.1.5. Confirmation of the accuracy and completeness of personal data provided by the User. 4.1.6. Creating an account to use parts of the nellys-charm site, if the User has agreed to create an account. 4.1.7. User notifications by email. 4.1.8. Providing the User with effective technical support in case of problems related to the use of the nellys-charm website. 4.1.9. Providing the User, with his consent, of special offers, information on prices, newsletters and other information on behalf of the nellys-charm website. 4.1.10. Implementation of advertising activities with the consent of the User.

5. Methods and terms of processing personal information

5.1. The processing of the User’s personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.

5.2. The User agrees that the Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations (including electronic), telecommunication operators, solely for the purpose of fulfilling the User’s order placed on the nellys-charm website, including the delivery of the Goods , documentation or e-mail messages.

5.3. The User’s personal data can be transferred to authorized government bodies. 5.4. In case of loss or disclosure of personal data, the Administration has the right not to inform the User about the loss or disclosure of personal data.

5.5. The administration takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

6. Rights and obligations of the parties

6.1. The user has the right to:

6.1.1. The user has the right to make a free decision on the provision of his personal data necessary to use the nellys-charm website and consent to their processing.

6.1.2. The user has the right to Update, supplement the provided information about personal data in the event of a change in this information.

6.1.3. The user has the right to demand from the Administration clarification of his personal data, their blocking or destruction if the personal data is incomplete, outdated, inaccurate, illegally obtained or not necessary for the stated purpose of processing, as well as take measures provided for by law to protect their rights.

6.2. The Administration is obliged:

6.2.1. The Administration is obliged to use the information received solely for the purposes specified in clause 4 of this Privacy Policy, except as described in this Policy.

6.2.2. The Administration is obliged to ensure the storage of confidential information in secret, not to disclose without the prior written permission of the User, and also not to sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, with the exception of paragraphs. 5.2 and 5.3., As well as the cases described in this Privacy Policy.

6.2.3. The Administration is obliged to Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure usually used to protect this kind of information in the existing business turnover.

6.2.4. The Administration is obliged to Block personal data related to the relevant User from the moment the User applies or requests, or his legal representative or an authorized body for the protection of the rights of personal data subjects for the period of verification, in case of revealing inaccurate personal data or illegal actions.

7. Responsibility of the parties

7.1. In case of loss or disclosure of Confidential Information, the Administration is not responsible if this confidential information: 7.2.1. Became public domain before its loss or disclosure. 7.2.2. Was received from a third party before it was received by the Resource Administration. 7.2.3. Was disclosed with the consent of the User.

7.2. The user is fully responsible for compliance with the requirements of the legislation of Ukraine, including the laws on advertising, on the protection of copyright and related rights, on the protection of trademarks and service marks, but not limited to the above, including full responsibility for the content and form of materials.

7.3. The user acknowledges that responsibility for any information (including, but not limited to: data files, texts, etc.), to which he can have access as part of the nellys-charm website, is borne by the person who provided such information.

7.4. The User agrees that the information provided to him as part of the nellys-charm website may be an object of intellectual property, the rights to which are reserved and owned by other Users, partners or advertisers who post such information on the nellys-charm website. The user is not entitled to make changes, lease, transfer on a loan, sell, distribute or create derivative works based on such Content (in whole or in part), unless such actions were expressly authorized in writing by the owners of such Content in accordance with the terms of a separate agreement.

7.5. In relation to text materials (articles, publications that are freely available to the public on the nellys-charm website), their distribution is allowed, provided that a link to nellys-charm is given.

7.6. The Administration is not liable to the User for any loss or damage incurred by the User as a result of deletion, failure or inability to save any Content and other communication data contained on the nellys-charm website or transmitted through it.

7.7. The administration is not responsible for any direct or indirect losses incurred due to: use or inability to use the site or individual services; unauthorized access to the communications of the User; statements or behavior of any third party on the site.

7.8. The administration is not responsible for any information posted by the user on the nellys-charm website, including but not limited to: information protected by copyright, without the express consent of the copyright owner.

8. Other provisions

8.1. When registering, the User confirms that he will provide true and accurate information. If the User provides information that is false or inaccurate, or the Contractor has reasonable grounds to suspect that such information is false or inaccurate, the Contractor has the right to suspend the provision of services to the User or terminate access to the site.

9. Dispute Resolution

9.1. Before going to court with a claim for disputes arising from the relationship between the User and the Administration, it is mandatory to submit a claim (a written proposal or an electronic proposal for a voluntary settlement of the dispute).

9.2. The recipient of the claim within 30 calendar days from the date of receipt of the claim, in writing or in electronic form, notifies the applicant of the claim about the results of the consideration of the claim.

9.3. If an agreement is not reached, the dispute will be referred to the Kharkiv Arbitration Court.

9.4. The current legislation of Ukraine applies to this Privacy Policy and the relationship between the User and the Administration.

10. Cookie Policy

10.1. The Contractor uses cookies to simplify the User’s access to the nellys-charm website, as well as to collect static information in order to improve the efficiency of the user’s interaction with the nellys-charm website, as well as to obtain information related to marketing activities. Such information is provided in an aggregated form and does not contain personal data.

10.2. Data may be transferred to the following third parties:

Systems for collecting statistics of visits (Google Analytics –, –;

10.3. Social networks, the plugins of which are located on the site (for example, Facebook, etc.).

10.4. Representatives of the Contractor or third parties with whom we cooperate may have access to these cookies.

10.5. The user has the opportunity to refuse the collection of the above information by following these steps:

• in the browser settings by setting “I do not accept cookies”;

• set “Delete Cookies” in your browser settings;

• when you visit the nellys-charm website, refuse Cookies in a special form;

11. Additional terms

11.1. The administration has the right to make changes to this Privacy Policy without the consent of the User.

11.2. The new Privacy Policy comes into force from the moment it is posted on the nellys-charm website, unless otherwise provided by the new edition of the Privacy Policy.

11.3. The Administration recommends the User to review the terms of this Privacy Policy from time to time.

11.4. Any suggestions or questions regarding this Privacy Policy should be reported to:

11.5. The current Privacy Policy is posted on the page at
Updated: April 12, 2021

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